We at South Milford Association Football Club pride ourselves on the high standard of conduct, respect and behaviour of our young players, coaches, volunteers and supporters.

Respect and a high standard of conduct and behaviour are expected throughout the club and supporters.

If at any time, the conduct of any person belonging to the club falls below that of the expected standard then the following is a guide as to how any complaints will be dealt with by the club

COMPLAINT RECEIVED

Please fill in the Online Contact Form linked and it will be sent to the Child Welfare Officer.

E-MAIL RESPONSE INFORMING CLUB WILL INVESTIGATE COMPLAINT

You will receive a response email confirming receipt of complaint within 3 days. A response to the complaint will be forwarded within 7 days. No apology required at this stage of the investigation.

SUBJECT ACCOUNT TAKEN

The subject of the complaint will be asked for an account of what happened and details taken. If the complaint is ground related then a site investigation will be conducted.

DECISION ON ACTION TO BE TAKEN

Complaint upheld - the complainant will be informed that their complaint has been upheld and the results of the investigation and a summary of the action taken will be sent.

Complaint dismissed - the complainant will be informed that the investigation is complete and that the complaint has been dismissed detailing the reasons why (word on word allegation, the mitigating circumstances, a site report has proved negative as to any issues etc)

E-MAIL RESPONSE TO COMPLAINANT INFORMING OF THE OUTCOME

Respond to the complainant via e-mail only as this will create a paper trail and inform them of the outcome and closing the matter.

RECORDS

A record of the complaint will be kept on file along with all correspondence should the matte need to be escalated to the FA.

Creating the right environments for our players, both on and off the pitch is so important. Even though your role could be slightly different from someone else within your club or league, it’s important that we all play our part in creating a fun, safe and inclusive environment.

The Respect codes of conduct are in place to ensure that everyone involved within an FA Charter Standard club or league is playing their part to give the players a positive experience.